How Restoration Crew USA collects, uses, and protects your information when you visit restorationcrewusa.com.
Effective Date: January 1, 2026
Restoration Crew USA ("we," "us," "our") operates restorationcrewusa.com (the "Site"). This Privacy Policy explains how we collect, use, and protect information when you visit our Site and interact with our services. As an independent referral network, we do not collect payment information or create user accounts on this Site. Our sole purpose is to connect homeowners with qualified water damage restoration specialists across our 15-state service territory.
By using this Site, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the Site.
Information you provide voluntarily. If you call us at (844) 725-6298, we collect information you share during that call — including your name, phone number, property address, and a description of your water damage situation. This information is used to connect you with an appropriate specialist in our network. We do not operate web forms that collect personal information on this Site. All meaningful contact with us occurs by phone.
Information collected automatically. When you visit our Site, our web servers automatically collect standard log data, including: your IP address, browser type and version, operating system, the pages you visit on our Site, the URL that referred you to our Site, and the date and time of your visit. This information is collected automatically and used for Site security, analytics, and to understand how visitors navigate our content. It is not used to identify individual visitors.
Cookies and tracking technologies. We use Google Analytics to understand how visitors use our Site. Google Analytics uses cookies — small text files placed on your browser — to collect anonymized usage data, including pages visited, time on site, geographic region, and device type. This data is aggregated and does not personally identify you. We also use Google Fonts, a service operated by Google LLC that serves web fonts; requests to display fonts may be logged by Google's servers. We do not use advertising cookies, remarketing pixels, or any tracking technology designed to build advertising profiles.
We do not sell your personal information to third parties. We do not use your personal information for targeted advertising. We do not share your information with any party not directly involved in fulfilling the purpose for which you provided it.
We share information only in the following circumstances:
We do not share personal information with advertisers, data brokers, or marketing platforms. We do not sell, rent, or trade your personal information under any circumstances.
Call records and information collected during phone interactions are retained for the period necessary to facilitate your referral and maintain our business records, typically no longer than 12 months from the date of your call. Web server log data is retained for a shorter period, typically 90 days, for security and diagnostic purposes. Anonymized Google Analytics data is retained subject to Google's data retention settings, which we have configured to 14 months.
When information is no longer needed for its collection purpose and no legal obligation requires retention, we take reasonable steps to securely delete or anonymize it.
California residents (CCPA/CPRA). If you are a California resident, you have rights under the California Consumer Privacy Act, including: the right to know what categories and specific pieces of personal information we collect about you; the right to request deletion of personal information we have collected; the right to correct inaccurate personal information; and the right to opt out of the sale or sharing of personal information. We do not sell or share personal information as defined under the CCPA. To exercise any of these rights, contact us using the information at the end of this policy.
Virginia residents (VCDPA). Virginia residents have rights under the Virginia Consumer Data Protection Act, including the right to access, correct, delete, and obtain a copy of personal data, and the right to opt out of targeted advertising and the sale of personal data. We do not engage in targeted advertising or the sale of personal data. To exercise your rights, contact us using the information below.
Connecticut residents (CTDPA). Connecticut residents have rights under the Connecticut Data Privacy Act similar to those described above for Virginia residents. Contact us to exercise any applicable rights.
All users. Regardless of your state of residence, you may contact us at any time to request access to information we hold about you, request correction of inaccurate information, or request deletion of your information, subject to applicable legal requirements. We will respond to verifiable requests within the timeframes required by applicable law.
To exercise any privacy rights, contact us at privacy@restorationcrewusa.com or call (844) 725-6298.
Our Site uses cookies set by Google Analytics to collect anonymized usage statistics. These cookies do not contain personally identifiable information. The cookies set by Google Analytics include: _ga (distinguishes users, expires after 2 years), _gid (distinguishes users, expires after 24 hours), and _gat (throttles request rate, expires after 1 minute).
You can opt out of Google Analytics tracking across all websites by installing the Google Analytics opt-out browser add-on, available at tools.google.com/dlpage/gaoptout. You can also configure your browser to refuse all cookies or to notify you when a cookie is being set. Note that refusing cookies may affect the functionality of some websites, though our Site's core content remains accessible without cookies.
We do not use cookies for advertising, remarketing, or tracking you across other websites. We do not participate in any cross-site tracking networks.
Our Site is intended for use by adults seeking water damage restoration services and is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at privacy@restorationcrewusa.com and we will take steps to delete that information promptly.
Our Site contains links to third-party websites and resources, including state contractor licensing boards, the IICRC, FEMA flood resources, the National Flood Insurance Program, and other reference materials. These links are provided for your convenience and information. We do not control those websites and are not responsible for their content, privacy practices, or accuracy. This Privacy Policy applies only to restorationcrewusa.com. We encourage you to review the privacy policies of any third-party sites you visit.
We implement reasonable technical and organizational measures to protect the information we hold against unauthorized access, loss, alteration, or disclosure. Our Site is served over HTTPS, which encrypts data in transit between your browser and our servers. Access to call records is limited to personnel who need it to fulfill referrals and operate our network.
However, no method of internet transmission or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security. In the event of a data breach that affects your rights, we will notify you as required by applicable law.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will post the updated policy on this page and update the effective date at the top of the policy. For material changes, we may provide additional notice. Your continued use of our Site after changes are posted constitutes your acceptance of the updated policy.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
We will respond to all privacy inquiries within a reasonable time and no later than required by applicable law.